Technology Gap Survey Finds Impact on Workplace
Impact on Office Etiquette
- While over two-thirds of all Boomers agree that Personal Digital Assistants (PDAs, such as BlackBerries, Palm Treos) and mobile phones contribute to a decline in proper workplace etiquette, and believe the use of a laptop during in-person meetings is "distracting," less than half of Gen Y workers agree.
- Only 17% of Boomers believe using laptops or PDAs during in-person meetings is "efficient," while more than one-third of Gen Y do.
- Only 28% of Boomers think blogging about work-related issues is acceptable, while 40% of Gen Y workers do.
Blurred Boundaries Between Work & Home
- Gen Y workers spend an average of 10.6 hours a day accessing social networking sites, news Web sites, blogs, Internet forums and multimedia sharing Web sites, versus 5.6 hours reported by Boomers.
- Sixty-two percent of Gen Y professionals report accessing a social networking site from work, versus only 14% of Boomers.
- Thirty nine-percent of Gen Y workers report using gaming programs at work, versus 14% of Boomers.
- This suggests that workers keep many different applications open at the same time, and access them concurrently.
- The multitasking phenomenon has a dramatic generational skew, with Gen Y logging a cumulative total of 22.9 hours across all these applications in a work day, versus 10.3 hours for Boomers.
Potential Solutions for Managers
- Investing in technologies and workflow solutions that enhance workplace productivity rather than increase multitasking.
- Establishing clear guidelines around acceptable uses of technology in the workplace, as well as providing training on new technologies.
- Acknowledging and addressing the significant impact of social networking by investing in professional networking solutions.